What personally identifiable information do we collect?
When placing an order we collect your shipping address, billing address, email address, name & phone number. We never view or see any credit/debit card or account details. All payments are handled by Paypal – they are one of the most trusted, secure & widely used online payment gateways available.
How is your information used?
Address: We use your address obviously to send you the items. We will not send you any other mail by post.
Email Address: We use your email address primarily to send you a confirmation email after ordering, & inform you when your item is shipped or whether there are any problems with payment etc. We may send you information about Squishi products, website updates, sales & deals. We do not send out mail very frequently… only if something we feel is very important comes up. Most updates can be found in our Blog section on our site which you can subscribe to. You have a choice whether you accept email updates upon payment so if you don’t want to hear anything from us then just uncheck the box!
Name: We use your name or order number to find your order if there is a problem.
Phone Number: We may use your phone number to call you if there is a problem with your order or something urgent. Most of the time we will contact you if there’s a problem via email.
Who do we share your information with?
No-one. We only use your information for Squishi related purposes which can be found above.
What choices are available to you regarding collection, use & distribution of your information?
We only collect information we need to post the items & to contact you if there is a problem… information about this can be found in the “How is your information used?” section.
What choices are available to you regarding communications from us?
We will only contact you via telephone if there is an urgent problem with your order. All other communications will be sent to the email address provided when purchasing an item. Information about this can be found under the “How is your information used?” section.
What kind of security procedures are put in place to protect the loss, misuse, or alteration of your information?
Our website is hosted on a secure server, under password… we authorise access to personal information only to employees who require it to fulfil their job responsibilities. No employees can view any card or bank account information as it is all handled by Paypal who are one of the most trusted, secure & widely used online payment gateways available.
How can you correct any inaccuracies in the information you provide to us?
If you have sent us incorrect information such as shipping address, email address, name, phone number then get in contact via our contact page & we will make the appropriate changes.